PRISM AP Police - Help & Support

🔗 How do I reset my password?

Contact your department's IT administrator or send a request to admin@prism-appolice.in with your badge number and department. Password resets require supervisor approval for security reasons.

🔗 How do I update my profile information?

Go to Settings → Profile. Changes to rank, department, or official details require administrative approval. Contact your supervisor or IT department.

🔗 Can I use PRISM on multiple devices?

Yes, but each device must be registered with IT security. Maximum 3 devices per officer. Contact IT support to register new devices.

🔗 How do I share my location for emergency response?

Tap the location icon in any chat. Select "Share Live Location" for real-time tracking during operations. This is encrypted and only visible to authorized personnel.

🔗 How do I report suspicious messages or security concerns?

Forward suspicious content to support@prism-appolice.in immediately. Use the "Report" button in the message options menu.

🔗 How do I send files securely?

Drag files into the chat or tap the attachment icon. Files are automatically encrypted. For sensitive documents, use the "Secure Send" option which adds additional protection.

🔗 Can I make voice/video calls?

Yes, all calls are encrypted. Use the phone/video icons in chats. For group operations, create a "Operations Room" for multi-party secure calls.

🔗 How do I create an operational room?

Tap "+" → "Create Room" → Select "Operations Room" template. This automatically applies appropriate security settings and member permissions for police operations.

🔗 How do I add officers to a case discussion?

In the room, tap "Members" → "Invite" → Enter badge numbers or search by name/department. Invitations require proper clearance level.

🔗 Can I archive completed case discussions?

Yes, tap room settings → "Archive Room". Archived rooms remain searchable for records but are hidden from active lists. Contact admin@prism-appolice.in for official archiving.

🔗 How do I send an officer down/emergency alert?

Use the red "EMERGENCY" button (hold for 3 seconds). This sends your location and alert to all nearby units and control room automatically.

🔗 How do I request backup?

In any operational room, type "/backup" followed by your situation. This sends priority alerts to available units in your area with your location.

🔗 The app is not syncing/updating

Check your internet connection. Force close and restart the app. If issues persist, contact support@prism-appolice.in with your device model and error details.

🔗 I can't decrypt some messages

This may happen if you joined a room after messages were sent. Contact the sender to resend important information, or tech support if this affects operational communications.

🔗 How do I report a bug?

Go to Settings → "Report Issue". Include steps to reproduce the problem and any error messages. For urgent bugs affecting operations, call emergency support.

🔗 Where can I get training on PRISM features?

Contact support@prism-appolice.in for:

• New officer onboarding sessions
• Advanced features workshops
• Department-specific training
• Officer safety protocols

🔗 Are there user manuals available?

Yes, download the official PRISM AP Police User Manual from the internal resources portal or request from support@prism-appolice.in

🔗 How secure are my communications?

All messages use end-to-end encryption with government-grade security. Only you and authorized recipients can read messages. See our Privacy Policy for details.

🔗 Can my messages be monitored by supervisors?

Supervisors cannot read encrypted message content, but may access metadata for operational purposes as per AP Police communication policy. All access is logged.